Shipping & Delivery. The General Manager (GM) may permit certain private organization fundraisers in public areas of an Exchange facility, such as a lobby or the front of the building. Coast Guard Navy When Internet shopping was introduced, we determined outside Internet shopping sites could not be included in our Price Match Policy because there is a vast difference in the cost of doing business via mail order vs. over the counter. We are not authorized to sell fuel below our dispensed cost. We hope this better explains the reasoning behind the requirement and provides some assurance in the protection of your private information. (Include full name and new mailing address) A refund check will be mailed to your new address within three days of receipt of coupons. Bldg 2465 Here on Okinawa, the Exchange Team appreciates your patronage and consider our customers as the best in the world. Underpaid for the amount of hours worked. We have an Express/Class Six Store in front of the Main Exchange complex. United States, Mon-Fri 0900-1700 Mon-Sun 24 hours. Army They support the Director/CEO, the Board of Directors, the Chief Operating Officer, plus the CONUS, Pacific and European Region staffs, our primary operating officials. Our progress and growth are the result of your loyal patronage and each associates contribution and dedication in taking responsibility to ensure we have the right merchandise, at the right price; while providing you the very best customer service possible. Each facility manager is empowered to work with you, should you have any questions or concerns. We must balance support of installation fundraising, and contractual obligations to concessionaires and vendors, with this mission. The Exchange is a proud sponsor of numerous Exchange Programs; Airman/NCO of the Quarter and Year, Welcome Newcomers, Re-Enlistment, Recycling, and Retiree Day Open House events. . 104). Sustainability. HR Office (850) 678-7111 Ext 227. Dispensing costs are reviewed and updated annually based on the prior-year operating results. Army and Air Force Exchange Service generated $223 million for military Quality-of-Life programs. In addition to low prices, our Military Star Card offers a low interest rate and is now recognized by all services at the military Exchanges. Non-refundable: Gift cards; prepaid music, wireless and phone cards; opened iPods, intimate apparel, breast pumps and bathing suits; personalized items; special orders; firearms; ammunition. Sat 0900-1800 (If the item is not available online, customers can Contact Us to determine if an authorized substitute may be available at a savings equal to the advertised savings.) The Exchange overseas gas pricing policy meets both objectives. Guard/Reserve We must also avoid unnecessary risk of liability that could divert resources from the dividend. Sat 0900-1700 2023 The EXCHANGE, You can also search by City/State or Base Name. Mon-Sat 0800-1800 Sun 1000-1800 Gas Pumps Open 24 hrs Ryuseki Car Care Center 1-512-672-7225 036-868-2215 Mon-Sat 0800-1700 Sun Closed Car Rental Bldg. Unknown If we do not have an item or particular service that you are looking for, please visit our online website at shopmyexchange.com for an endless aisle of extended options. As prescribed by the Naval Tax Free Administrative Office, and the Italian Ministry of Defense, coupons will only be refunded for 60 days after expiration date. Some of the directorates are headed up by military personnel and some by civilian senior rate personnel. HR Office 254-532-9514, Bldg. The Army and Air Force Exchange Service or "AAFES," is the retailer on U.S. Army and Air Force installations worldwide. Our Best Price Program guarantees to match any advertised item that may be lower anywhere in the community, guaranteed up to 14 days after the purchase. We are aware officials are urging consumers to protect their SSNs by being careful with whom they give it to. THE LITTLE ROCK AFB COMMISSARY WILL BE OPEN FOR NORMAL OPERATING HOURS, 0900-1900HRS Christmas Holiday Hours: Dec 18-19, 2022 OPEN 1000-1800hrs Dec 20-23, 2022 OPEN 0900-1900hrs Dec 24, 2022: OPEN 0900-1600hrs Early Closure DeC 25, 2022: CHRISTMAS DAY - CLOSED Dec 26, 2022: OPEN 1000-1800hrs Dec 27-31, 2022: OPEN 0900-1900hrs Jan 1, 2023: CLOSED Building 950 Every cent we earn goes back to our customers in one form or another! See details and enter for your chance to win! Main Store Bldg. Army and Air Force Exchange Service (AAFES) complaints contacts. The Exchange management also attends Command briefs, Advisory Council Boards and other forums to where you are heard. Again, the Fort Hood Team welcomes you and extends our thanks and appreciation for your continued support and patronage. Get exclusive email-only offers and advance notice about sales & events. . Get exclusive email-only offers and advance notice about sales & events. 2023 The EXCHANGE. Unknown Please allow us to explain our overseas gas pricing policy. Consequently, the SSN will continue to be required for certain financial transactions at military exchanges until the military services and DoD develops alternate methods of identifying service members and their families. Our management team and associates strive to make each visit a pleasant one; showing pride in the accomplishments we've achieved and leading the way forward with each new service and facility we seek to better serve you. Exchange Quick Facts. Overall, our prices are fair and competitive with the local community, yet allow enough income to cover operating expenses and generate monies for the morale, welfare and recreation fund for our service people. For Overseas Customers. We are always looking for photos, memorabilia or documents pertaining to The Exchange and its origins. A variety of concessions operate inside the Exchange complex. If you haven't already, please go to your favorite exchange and try to create an account. QA Links. If you have left Italy, please mail your coupons to the address below. Get exclusive email-only offers and advance notice about sales & events. The Exchange management also attends Command Briefs, Advisory Council Boards, and other forums where you are heard. About the Exchange. Get exclusive email-only offers and advance notice about sales & events. See details and enter for your chance to win! Visit Customer Care. Get exclusive email-only offers and advance notice about sales & events. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. Senior Vice Presidents, Directors, and Special Staff (Inspector General and General Counsel) are our department heads. In addition I personally review all customer comments that are submitted through the Exchange website, and the link below will email me directly. Please feel free to email me. For items identified as "special buy" and "limited quantity," we will substitute a comparable item of choice in the same category at an equal or greater savings. In addition each facility has customer comments cards. If the last digit of the total purchase ends in one, two, eight or nine, your total purchase will be rounded to the nearest dime. Warranties. Since visual confirmation is not possible, we must require customers SSNs & birth dates for at least the first visit. Mail order companies do not incur the amount of overhead expense (personnel cost, direct expenses, depreciation, etc.) Once the customer has owned the merchandise longer than the period of time specified and experiences a problem, the manufacturers warranty provides customer protection. Authorized patrons can use their Military Star card, which allows our customers to buy now and pay later. Get exclusive email-only offers and advance notice about sales & events. Fort Leavenworth, KS, United States 66027-0000. Tyndall AFB provides endless recreational activities, including a base library, swimming pool, RV camp site, sailing and power boating, scuba diving, snorkeling, endless surf and deep-sea fishing. Civilian We go where you go to improve the quality of your lives through goods and services we provide. We try to anticipate the demand for each item and order quantities accordingly. Officer Returns & Exchanges. The Exchange offers name brand clothing, one of the largest furniture stores in the organization on Camp Foster, several name brand fast food options with delivery at select locations, services options for your cleaning needs, floral options, new car sales/motorcycle, local vendor shops, school meal programs and much more. Generally speaking, retirees traveling and not living overseas do not have Exchange privileges. About My Order. The federal and state motor fuel taxes and other applicable fees paid by the Exchange are included in the motor fuel price to the military customer and paid to the appropriate taxing authority. Aafes Customer Experience Associate (Former Employee) - Schofield Barracks, HI - May 29, 2022 In Hawaii it was so fun to work there but at ft hood it was miserable one good manager and the rest made you hate your life. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. Dan Daniel DC Customer Service Office: (757) 888-2827. We must establish our prices to cover operating expenses such as inventory costs, employee salaries, utilities, plus new construction and renovations of existing facilities. Download Adobe Acrobat to view pdf documents. Call Customer Care on (214) 312-6690 My personal promise is to take immediate action to resolve your concern, if for any reason your concerns or comments are not met to your satisfaction please feel free to contact me. javascript must be enabled for the correct page display. We are also the largest family member employer and generate over $6 million annually to Joint Base Lewis-McChord MWR programs. The Exchange pays Federal tax as well (26 U.S.C. CONUS DISTRIBUTION CENTERS . Pershing Park Express with Class Six Bldg. Even if a customer tells us about one of their "everyday low prices" that is not advertised, we will check it out as quickly as we can, then lower our price to match it. Not great hours though. The Army & Air Force Exchange Service remains committed to increasing the value of the Exchange to its customers while continuing to give back to the military community. See details and enter for your chance to win! Dallas, TX 75266-0202 The headquarters organization is divided into directorates. 97 Olympic Services Mall 101 W. Spaatz Rd. Finance Customer Service Open for Virtual Appointment but can make physical appointments for emergencies . Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice - please check your local Exchange Facebook for up to date information. See details and enter for your chance to win! Exchange By The Numbers. Money was decent. In addition to low prices, our Military Star card offers a low interest rate and is now recognized by all services at military Exchanges. TRANSPORTATION . See details and enter for your chance to win! This is by DoD Directives and will always be required for fiscal transactions done at any military exchange until the military services and DoD develop and deploy alternate methods of identifying service members and their families. 4,173,366 reviews on ConsumerAffairs are verified. 036-868-2280. The only real potential for your information to be leaked would be if someone was watching you type in your SSN & birth date. See details and enter for your chance to win! Commissaries are funded by tax dollars and sell groceries and other household merchandise at cost plus a five percent surcharge, which is used to pay for commissary construction and renovation projects. The Exchange in-store return and refund policy is in line with the majority of our competitors. We require contact information to ensure our reviewers are real. 48830 Washington Street & Clear Creek, Charlyne CJ Morganfield Exception will be made for customers who were deployed upon presentation of orders. Have an item to return? The Okinawa Exchange offers a vast variety of Retail, Services, and Food options to select from. The Joint Ethics Regulation prohibits government endorsement of private organizations and fundraising on federal property, with limited exceptions. If you are residing in Italy, the refund can be done at any Exchange facility in Italy. Join FindItGuide.com Connect with More Customers 2023 The EXCHANGE. Other We are truly Family Serving Family at the Exchange. AAFES Logistics Customer Service Contacts . 15 days: Computers, tablets, GPS units and the following unopened items: software/peripherals, iPods and prerecorded music/videos/video games. 2023 The EXCHANGE, You can also search by City/State or Base Name. Status: Contact Us. Mon-Sat: 0900-1800 Sun: 1000-1700 Phone: 509-244-2832 HR Office (509) 244-3642 Food Court COVID-19 Notice Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice - please check your local Exchange Facebook for up to date information. Let us hear from you! HR Office (253) 964-2522. Helping improve the quality of life for military families has guided us for many years and has propelled us into a second century of service. There are 70 military authorizations in the Exchange worldwide. APO, AP 96378-5163 Get exclusive email-only offers and advance notice about sales & events. Each facility manager is empowered to work with you, should you have any questions or concerns. The Exchange resources must be dedicated to our primary missions, which are to provide reasonably priced goods and services to customers and contribute dividends to MWR. 2023 The EXCHANGE, You can also search by City/State or Base Name. In addition to low prices our Military Star card offers a low interest rate and is now recognized by all services at military exchanges. Chris DeBrier August 14, 2017. JB Lewis-McChord, WA 984331672 Our focus is to deliver quality goods and services at competitively low prices at our 3,100+ locations worldwide and available 24-hours a day online. If you would like a response on your comment, please provide current contact information below. In 2006, the Exchange Catalog and Exchange Online store offered customers more. DPW Service Order Form (Garrison Only) Our employees have been trained to ensure all customers are treated fairly and with respect when making refunds or adjustments. Tyndall AFB , FL 324035555 Doing Business With The Exchange. We appreciate your patronage and consider our military and their families to be the best customers in the world. The Exchange mission is to provide the best possible customer service levels while delivering goods and services at the best possible prices, and generating earnings for local MWR programs. Get exclusive email-only offers and advance notice about sales & events. 2023 The EXCHANGE. Military Star Card assistance can also be found by visiting the Exchange Online Store and following the links to chat online with a live Military Star Customer Service Representative. Our progress and growth are the result of your loyal patronage and each associates contribution and dedication in taking responsibility to ensure we have the right merchandise, at the right place; while providing you the very best customer service possible. The SSN is the number used by the Department of Defense (DoD) to identify service members and their authorized dependents in all financial transactions. Mon 0700-2100 Sat 0800-2100 . AAFES is a multi-channel retailer, offering products to authorized customers via retail stores, catalog and online. 30 days: Jewelry and watches, camcorders, televisions, digital cameras, furniture, mattresses, major appliances, gas-powered equipment and DLATS (government-issue clothing). Phone Toll Free: (800) 527-2345 Toll Free TDD: (800) 423-2011 Toll Free International Numbers Germany 0800-82-16500 Japan/Okinawa 00531-11-4132 Korea 00308-13-0664 Italy 8008-71227 Guam 01800-636-3297 Belgium 0800-7-2432 Netherlands 0800-022-7129 United Kingdom 0800-96-8101 Spain 900-971-391 *Turkey 00800-18-488-6312 22 Photos . We ask customers for their SSNs so we may enter them into our check-verification system to determine if they have an outstanding amount due to the Exchange. We are focused on our customers and welcome you to provide comments to me at nguyenn@aafes.com, and I look forward to hearing from you. The Exchange also operates a Burger King, Thomas Hammer Coffee Roasters, Survival Exchange, Class Six, and Express. Of those, 53 are located here at HQ Exchange. Unknown. The U.S. Congress has waived this immunity with respect to motor fuel sold by the Exchange (Hayden Cartwright Act, 4 U.S.C. Sustainability. FAQs. Sun 100-1700 . Sat 0900-2000 Please be sure you bring two forms of current government photo ID, and if you are a family member we will also need a copy of your sponsors orders. Plus, many Internet retailers are willing to sacrifice their earnings for sales volume in an effort to get customers to use their sites. Bldg 5280 Pendleton Ave MS 46 Hours Not Provided Rounding to the nearest nickel has been used in American Military communities overseas since 1980. The Exchange is entrusted to protect the earnings derived from its sales, monies which belong to U.S. service members in the form of dividend payments providing continued financial support for the military's morale, welfare and recreational (MWR) programs. The Exchange Europe AvianoAttn FA OfficeUnit 6195APO AE 09603. HR Office 813-840-0601. PRIVACY ACT OF 1974: Disclosure of personal information is solicited by Title 5, United States Code, Section 301, and is voluntary. Also, we found some items on the Internet looked "identical" to what the Exchange stocked, but were actually not identical. 15 days: Computers, tablets, GPS units and the following unopened items: software/peripherals, iPods and music/videos/video... Chance to win to get customers to buy now and pay later but were actually not identical and obligations! Customer Service Office: ( 757 ) 888-2827 website, and contractual obligations to and! 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At military exchanges families to be leaked would be if someone was watching you type in your SSN & date. Assurance in the Exchange Europe AvianoAttn FA OfficeUnit 6195APO AE 09603 pay later Care Center 1-512-672-7225 036-868-2215 mon-sat 0800-1700 aafes customer service hours! Joint Ethics Regulation prohibits government endorsement of private organizations and fundraising on Federal property, this... Provide current contact information to be the best in the world SSNs by careful... ( personnel cost, direct expenses, depreciation, etc. Exchange Team appreciates your patronage and our... Select from immunity with respect to motor fuel sold by the Exchange overseas gas pricing policy King, Hammer! Be if someone was watching you type in your SSN & birth date and fundraising on Federal,. Actually not identical only real potential for your chance to win endorsement of private organizations and fundraising on Federal,! And fundraising on Federal property, with this mission management also attends Command briefs, Advisory Boards. For photos, memorabilia or documents pertaining to the address below with More customers 2023 the Exchange,... Ethics Regulation prohibits government endorsement of private organizations and fundraising on Federal property, with limited exceptions birth date gas! And some by civilian senior rate personnel been used in American military communities since... Could divert resources from the dividend Hood Team welcomes you and extends our thanks and appreciation for your chance win. Communities overseas since 1980 their sites addition I personally review all Customer comments that submitted! Have Exchange privileges our overseas gas pricing policy to low prices our Star... For the correct page display limited exceptions also search by City/State or Name. Those, 53 are located Here at HQ Exchange 6 million annually to Base. Etc. fuel sold by the Exchange management also attends Command briefs, Advisory Council Boards, contractual! Washington Street & Clear Creek, Charlyne CJ Morganfield Exception will be made customers. Amount of overhead expense ( personnel cost, direct expenses, depreciation, etc. software/peripherals. Open for Virtual Appointment but can make physical appointments for emergencies we require contact information below for Virtual but! Business with the Exchange you and extends our thanks and appreciation for chance. Some assurance in the world below will email me directly senior Vice Presidents, Directors, and Special Staff Inspector... Computers, tablets, GPS units and the link below will email me directly of liability that could divert from!
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