Now the repair service has to order the parts and we are still without a refrigerator. Purchased Kenmore elite in 2017 and compressor failed in 2021. The first visit the tech told us he suggest we buy a new fridge, because he has to replace the 3way valve, the Condenser,the Evaporator Coil,there is a leak and restriction he never addressed the Compressor issue. old. Only had my Kenmore Elite refrigerator for 2 years and the compressor has died. These refrigerators ranged between $4725 and $6400 and came in many different colors (including stainless steel and custom paneled as well). On May 31, 2018 I started hearing an intermittent buzzing in the freezer area. Horrible customer service. I had the 3 year extended warranty which expired 12/07/2018. I just had to pay 500 for a new inverter- after waiting more than 2 weeks for the part, I have to pay another 250 for another board that the new inverter says was not working. Refrigerator stopped cooling on August 28, 2020 while still under warranty. And once they realize that the compressor is bad they have 30 days to refund your 169.00 by law its a recall issue. What Is the Warranty on a Kenmore Refrigerator Compressor? By doing so, youre attempting to determine the exact tightness required for the filter to function successfully. Danielle McKenna, oldturkey03 Why is LG allowed to keep putting these faulty compressors into any product? He said it could have been a defect. It is just ridiculous how much I have had to go through to get a technician. Is there anyway we can get some money back towards another refrigerator? I am currently without a refrigerator for about 2 months. I have a Kenmore Elite LG refrigerator. They should be segregated to their own spot and labeled, ' cheap, disposable and if you need it to look good but don't care if it lasts'. After leaving the refrigerator compressor did not reach the point of cooling or freezing. I was told I had to pay $650 up front just to order the part; when I reminded him per class action lawsuit the part is supposed to be free, he told me it was the labor charge (even though no labor had been performed). 3 months without a fridge! Their expensive appliances are failing after just two to three years. And it will be overloaded if the coils are dirty. Whirlpool Freezers. I have a warranty but they will get back to me within 2days. yes I said 2days.so what am I supposed to do in the meantime. Unfortunately, they are the only certified techs in our area.seriously?? My model has a diagnostics feature but when I called Sears to have them diagnose over the phone as it's stated in the manual, I was told "I'm sorry, but we are not offering that at this time" and it was going to be 150 for diagnostic and if I didn't have them repair it then I would lose the 150 but if I had them do repair the 150 would go towards labor and parts. Purchased Kenmore Elite 3 door refrigerator Model# 795.73133.410 October 2016 paid $2010 on sale from Sears. No more sears for.me!! May 26, 2022 by Waited 3 months for 2 repair appointments - sears will not cover the defective compressors because they only have 1 year warranty. Consumers calling Kenmore for replacements are experiencing severe backlogs in getting replacements and are left without a functioning refrigerator. Sears and Kenmore are of no use. I purchased a Kenmore Elite refrigerator in January 2017, Model# 795.74025.410. A compressor is supposed to make a noise, albeit a quiet hum. We purchased the extended warranty through Sears. Frustrating no accountability. I would have thought that a (formerly) good company would stand behind their product. So just spent another $2000 for a new replacement including the 3 year warranty. No one mentioned the failure of all the compressors. April Dailey told KPRC 2 that she bought a triple-door smart Kenmore Elite refrigerator from the retailer two-and-a-half years ago. condenser and compressor. Set up the system and said there is no pressure. I am in if there is a class action suit. If there is no continuity and the resistance remains the same, replace it. An example of data being processed may be a unique identifier stored in a cookie. Manufacturer Part Number 5304491941. I see others have had the same problemwhy isn't there a recall? He then tells me that LG was supposed to send it to me which I never received nor was informed. Gave Model and Serial number. I found out from Sears Home Appliance guy that it is the compressor. If they are bad, the compressor may not turn on at all. Ridiculous!!! This reduces the chances of dust and dirt adhering to the coils quickly and impeding the smooth running of the compressor and fan. I just had mine replaced. serial # 702KRJUO3228.I have bought a lot of LG products but after this I won't. Which happened a few months ago. This website is a partnership among six federal agencies. Bought Kenmore 4-Door French Door Refrigerator 72493 in August 2017. A damaged or frayed cord cannot send the needed amount of voltage to the compressor. The most common causes of the Kenmore refrigerator not cooling are that it is not properly plugged in, the door is not closing tightly, the seals are broken, the vents are clogged, or the condenser is dirty or broken. 210) everything was good until 4 months ago when the ice maker stopped working. Now I have to wait another WEEK before this gets resolved. Based on class action lawsuits across the country, they are obligated to replace the compressor FREE OF CHrge not even a labor charge, which they will attempt to collect. I spoke to a Sears Retiree who stated some of their refrigerators has a 10year warranty on sealed compressor. Looks like another class action lawsuit is needed for these Kenmore refrigerators (if there is no ongoing lawsuit currently). I have lost all confidence in LG and their Sears repair techs. At that time, I dont think they had the Pro line. Hello getting a run around about my fridge, i have a kenmore refigerator that was purchased 8/22/17 the compressor went out model # 795.51853.611 it is a LG compressor is it under warenty. Went through Samsung Class action on my Samsung now this refrigerator is junk too. I'm so frustrated that I have to buy a new refrigerator after 1.5 yrs!! The compartments of the freezer can be adjusted. I called the company again and they want me to pay another $119 to send another technician because the first technician didn't list the compressor as going out. Model #LFX2595OTT. When I called LG they saod they would give me numbers to call for a tech to come out service charge alone would be 95.00. Best to contact an appliance repair technician to help resolve. Model # is 795-77563600. I've heard there are just a couple manufacturing facilities that make the parts for almost all the appliance companies, so it was confusing to me to know for sure when we bought our new house, with all LG appliances, whether we should walk away from the sale or go with it. Here for almost 3 hours, on his phone for 3/4 of the time. And they were even more money to fix with no answer as to how long it would be till they were able to work on it. From everyone's comments it sounds like quite a hassle to try to get it repaired. Purchased a Kenmore Elite 72483 refrigerator in October 2015. But they said it covers the part only if it is that. Purchased Kenmore Elite in November 2015 and it stopped cooling in less than 4 years. LG Center sent two technicians (costly) that misdiagnose after 2nd trip never came back & don't want them back. Sears should stand by their products, but they won't and even the repair man said he doesn't know why they keep selling these refrigerators because they are bad. This is because to braze them is delicate and if it is not done when needed, correction is extremely difficult. How do I convert my Kenmore Elite 72483 into an LG model number to see if my refrigerator is included in the class action lawsuit? May 2018, I purchased a Kenmore Elite French Door Refrigerator with a lower freezer unit, model #795-74025412 (28 cu. I was trying to get a expedited dispatch. I paid $2,760 for it; now I don't know whether to try to get it repaired or buy a new one. This has a LG Linear Compressor. My experience is similar to others. Our 4 yo LG side by side died due to faulty compressor. He told me to go out and purchase a new fridge. Replace the ice maker assembly if none of these pieces are broken and the freezer temperature is at least 15 degrees Fahrenheit. Model number 795.72053.118. He said $1200 to repair it. AVOID BUYING LG products. I've checked on a recall it not on any recall list. Same issue as the hundreds have expressed prior to my comment. The technician told us it would be $1000 to repair unless we signed up for the appliance warranty that would cover all the household appliances ($500). Check that your appliance is properly balanced. 1ST they sell a faulty product, then they send out a repair company of 3 they use that then orders the wrong part and yet I am the one still suffering thru the summer without. But if you cant do this yourself, have a certified appliance technician do the job for you. I purchased a LG refrigerator from sears the ice maker needed to be replaced about 6 months later This was purchased about 7 years ago. On top of that I have to keep my warranty for a year which is about $600. Purchased my Kenmore Elite 795 for $ 2500 in May 2016. I bought a Kenmore elite refrigerator in 2015, a couple of months ago the compressor went out. Down to $750.00, after having to buy an extended warranty. I contacted Sears warranty they sent a technician out today 10/2/19 I was told it would cost me $495 to fix the problem. No wonder they are going bankrupt, I paid $2200 for this refrigerator and have only used it 11 months when it quit working. Been going back and forth with Sears but basically I out almost $1000. HELP. 795.51833.411 Side by Side Kenmore Elite Compressor is made by LG Compressor is the LG-FLB075LANA (R134a- Linear Compressor). Looks like we are screwed based upon all of the other complaints I just read. I will be waiting on your response. We accepted the plan. Sears Holdings/Kenmore/LG should be held responsible knowing that they were selling a faulty product. Sears Warranty Repair-Tech. Either way it is bad business practice and the consumer needs relief. I spent 3 hours on the phone getting bounced between Kenmore, Sears and LG and my call "dropped" four different times. I am disappointed in the tech's repair service, the product unreliability, and the loss of spoiled food twice. Sears wanted $300 more for labor costs than my local guy. How Long Does a Sub-Zero Refrigerator Last? That's 4 weeks to get this issue resolved, all the while we are living out of coolers and replacing ice every day. If you own a Kenmore refrigerator that has a faulty compressor, please submit your information below. The one my parents bought in the late 80s is likewise still running fine; the ice maker doesnt work anymore, but thats because theres no water in its current location. Two weeks. Christie Montgomery. Wow. I lost all my food, Xmas dinner, etc. Compressor went out. 450$ plus went into the trash. I said I already know its the compressor and had a private appliance company diagnose the problem. Who knew you should research lawsuits before purchasing a refrigerator!!! (June 18), The tech returned and repaired the unit. We tried cleaning the coils and is still didn't work. The compresser will finally quit. Use a table lamp for this test. Serial # 709kr00501. As a result, the compressor turns on and off as it tries to run. So far 2 1/2 weeks without refrigerator. Lg said we had to contact Sears. I then called into LG trying to explain what is going on and the woman hung up on me. The company is willing to cover the part, but the labor over $400 is absurd; especially with the lost of food due to spoilage and the defrosting ice leaking on my hardwood floor into my basement ceiling. If there are class action suits against LG, why do we not get notified until a problem occurs. Purchased a Kenmore Elite (LG) in 2016 and 8 months after my extended warranty expires my frig stops working. In the past every appliance, tools came from Sears. Cleaning your compressor coils will often remedy this problem quickly. Purchased a Kenmore Elite (LG) in 2014. After 2 days, the unit was still not cooling. The sell crapy items and don't offer support. However, LG will not honor the Kenmore Compressor warranty. It took them two weeks to diagnose and send parts to install new condenser and compressor, and then they failed to show up for my appointment and gave me a new appointment 10 days later!! I bought the Kenmore elite model # 795 72595 710 on 3/18/2019 ice maker doesn't work freezer doesn't work fridge is barely cold. LFX 289685/00 April of 2019. I purchase a Kenmore Elite refrigerator in 2016. called a local repair place, their tech showed up the next day and said "oh, Kenmore, i bet it is the LG compressor" and after he opened it up, he was right. We purchased KENMORE ELITE REFRIGERATOR IN 2016. How can there be one and only one tech within several hundred square miles? I have been without a refrigerator since May 23,2021, it is now June 10.2021. Hey guys I need help for the LG linear compressor went out in a service call and had the normal linear compressor failure running not compressing. After many phone calls daily to LG and them trying to fix it over the phone I lost hundreds of dollars in food. Do we qualify for the class action suit? Tech put his hand on the compressor and said it was way too hot. My Kenmore Elite refrigerator purchased July 2019 stopped working over 2 weeks (now going onto 3 weeks) ago and since I have extended warranty, I placed a call for service. We didn't have him fix it and then read that my compressor has a 10 year warranty. Being bought new, I though it should not give me any issues for atleast 5 -8 years. We bought the Elite in 2014. i have a frigidaire flat top stove the R front burner always cooks on high even on low. This makes it he second one I have bought in the past 10 years. Tech replaced compressor to no avail. I thought we bought a top-of-the-line refrigerator Kenmore Elite by LG model 795.74023.411 in 2016 paid over 3 grand in November 2021 lost all items in it. We purchased our Kenmore Elite fridge in June 2016 & had also purchased a 5 year extended warranty Mod#73133. I wish I would have known better. Now Im seeing all of the class action lawsuits against LG for their garbage compressors. I purchased a Kenmore Elite Tri-Door w/ door-in-door and exterior water/ice dispenser, Model 795-74033411. Manage Settings Quit cooling 4/9/20. I found someone to come out for $65 and he said the control board was faulty which was the cause of the water and ice dispenser not working and then it lead to the wiring to the compressor. When we called back a different representative told us that Sears only covers up to $500 for the total repair job. In addition, I lost approximately $200 or more in food. This is unacceptable! Long story short I'll probably end up purchasing somewhere different. Somethings wrong with the fridge you scream. It helps keep the refrigerator functioning optimally. Steer away from Kenmore. Last week our ice maker stopped working, and then a few days later the frig and freezer both stopped working. Turn them on and wait for the compressor. TODAY'S BEST OFFER Bestseller No. I call the warranty who sent out a part and told me a repairman would contact me. When they are in good working condition, they help absorb the compressors movement so it doesnt shake or make a noise. We contacted Sears and were told that we had to call LG. Nope, didn't have $ to get fixed. The fridge varies in the high 30s. Please click here for a free evaluation of your claim, Defective Products Settlements and Legal News, Sorin Stockert 3T Heater-Cooler System Infection, Inferior Vena Cava Filters or IVC Filters. 4/28/20. Service Tech did not show. We have been living with no refrigerator for one month. Additionally, your owner's manual, purchase receipt, invoice for in-home delivery of your LG Refrigerator, service tickets, repair documents, or communications with LG may also list your model number. Anyway, I told support tech about class action lawsuit and any fridge with 10 years on the compressor warranty has 5 years labor and parts. Clean them and make sure they spin well. (Important Facts), How Long Does a Whirlpool Refrigerator Last? Compressor number TCA38151706? Our refrigerator is 3 years old and they said fortunately the compressor is covered but labor is $650! I purchased a LG refrigerator in 2006 and been having problems with it every since. Another year later and we are having the same issue. We went out and purchased a new refrigerator. Not so great. Sears Kemore Elite refrigerator w/LG compressor - 79574025410. The technician said that the I needed a new condenser which would be no charge because that's covered under the manufacturer's warranty and labor I would be responsible for unless I purchased an additional warranty that would cover all the parts for $49 a month but it would cut the $495 in half. I didn't think I needed to buy it because most refrigerators last longer than a year??? Put back the filter dryer, too. This is an obscenely short length of time for a primary component of a refrigerator to last. This is because it will no longer fit there. Obviously, we had to spend another $2400 for a new LG as the Kenmore is now a "permanent fixture" in the garage.Thank goodness I bought a Protection Agreement, so the major frustration is that this situation has gone on for almost 6 months. They want over $400 to fix it. I am still fighting for a replacement. Paid over 2800.00 for it and was assured by the sales person that the problems with the compressor had been corrected on these newer model. A layer of ice builds up, which has to be broken up. Sitting in the lounge wanting to watch your favorite show on the television and all you can hear is the hum of the fridge. Thank God we have a home warranty! * Indicates required field. Because the fridge is still under warranty in order for the parts to be covered I was told a Sear Technician needed to diagnose it. I can not pay another 500 to 1000 dollars. I lost all of my meats and everything inside had to be trashed. I called Sears and they said its under warranty but they have to send a diagnostic tech out to diagnose for $99. Length of time for a new refrigerator after 1.5 yrs!!!!!!!!!!! Many phone calls daily to LG and their Sears repair techs can hear the. & do n't want them back are dirty there is no continuity and the woman up! 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