2018 and 2019 to know the actual percentage record of . I called to check on the tickets within a week of delivery date and was told the seller did not perform on delivering the tickets and a refund could be given. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will cancel the order and refund the buyer. So it really is pretty rare to purchase a ticket and then have it pulled. stubhub unable to fulfill 05.04.2022 how do i import data into django? I understand the concerns noted and will address this as it pertains to StubHub policies. I ordered eagles playoff tickets on stubhub rather then Is there anyway I can verify the authenticity of my Is there a way to report a seller and would it actually Has anyone ever gotten their penalty fees sent to Press J to jump to the feed. That's what I'm worried about. https://support.stubhub.com/en/support/solutions/articles/61000276311-what-happens-when-an-event-is-canceled-, International Association of Better Business Bureaus. Call #2: 12/7/2022: Was told again refund will be 5 to 8 days (this is the 8th business day)Call #3: 12/12/2022: Was told again refund will be 5 to 8 days. Event is Sunday so I need to ship ASAP. Find a Class Know Before you go Box Office Cancellations or Postponements Be Aware of Third Party Ticket Sellers Ticket Limits No Photos & Video . Also, from what I understand, StubHub will support a seller if something like this occurs in error and isn't a common occurrence with their account. couldn't get paid for the ticket. My tickets were sold twice on stubhub. Were working tirelessly to restore & enhance capabilities youre familiar with to provide you a premier experience. I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Last Updated on June 17, 2022 by Dave Clark. All Rights Reserved. Got a full refund, plus a $100 coupon for a ticket. Select "New Message". I know people who work for StubHub and, from conversations with them, I know a bit about their policies. Thank you for the opportunity to respond to Mr. **************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. 3.1 StubHub is a ticket marketplace that allows registered users to buy (in this capacity, " Buyer ") and sell (in this capacity, " Seller ") Tickets. Yes, I did.No, I didn't. PS, if you want to attend free events, buy tickets and claim they dont work. Second time immediately disconnected. I tried multiple computers as well with no luck. All tickets for the event have increased substantially in the past few days. wipo.int. I have tried mutiple computers and browsers. If you are required to distribute the tickets. Sells Music & Sports Tickets. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. Contacted Stub Hub and was not helpful at all and did nothing to help or resolve issue. Employee cannot physically perform job. Call stubhub, don't take their first offer, which is like a 20% refund. Tap Tickets in the navigation bar at the bottom. There should be a better way for a site that relies on tech to complete transactions. A rotating line-up of classes led by teaching artists provide a safe space for all ages to fulfill an interest or sharpen a skill as you connect with others and yourself. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace confirmed Friday. This NEVER happens. Thank you for the opportunity to respond to ************************************* complaint, BBB case #********. I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. Stub hub confirmed he never got any notice, but good thing he decided to call, because he wouldve been sent to collections as well. If you're having issues with order specific details, please send all the information including your email address and zip code on your StubHub account to ourmoderators. Reverso Context: Some individuals are unable to give consent.-"individuals are unable to" Context Documents Expressio Reverso Corporate However, fees are exorbitant and not well disclosed. The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. Reportedly, the delivery issues to consumers and barcode validation have largely been resolved, but significant work remains in the mapping of new events to the marketplace, which is of enormous importance to those looking to sell tickets to events theyve purchased and cant attend, as well as ticket broker partners looking to get tickets listed for sale while consumer interest is high during the initial onsale period for events. How can I get a refund? Thank you for the opportunity to respond to ***************************** complaint, BBB case #********. StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. Unfortunately, I accidentally listed and sold the same ticket on both Ticketmaster and stubhub. Can the buyer just be refunded when the order was cancelled? Complaint Details. They fraudulently took our money and did not fulfill their promise to produce tickets to this event. Did you find it helpful? 05.04.2022 how do i import data into django? Disputing fraudulent transactions - wheres my $. There is no verification process at all and when a seller tries to scam you out of money by not delivering the tickets, Stubhub simply kicks the can down the road over and over. BBB is here to help. So, in order to protect themselves and the seller, they simply cancel the sale, inform both buyer and seller, and issue the buyer a refund. Thank you for the opportunity to respond to ************************* complaint, BBB Case ********. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games," says a StubHub statement provided to TicketNews. So sorry for the delay here! The company posted an explanation and apology itself at the beginning of the week on Twitter. . If your replacements are refused or you are unable to fulfill the order, you will be charged at least 40% of the sale price, plus any additional costs incurred by StubHub in order for the sale to be completed on your behalf. Stalked for a long time. The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". Replacement tickets of equal or better value to those purchased. They check and tell me they can see credit was not issued and they will be escalating case to payments.Call to StubHub Dec 16th, 2022:I call AGAIN to check where they are at with the credit and ask for an email to be sent to me from representative with what was discussed on the call. Would not recommend purchasing tickets from. Was this answer helpful? Glad to hear that you got a full refund and a $100 credit, OP. Ask the Community Sign in or create a StubHub account to get started selling tickets. (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings'). When will I be payed after adding the default Payment Method? Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. Found a nice pair in the wings for a decent price but the guy sold them elsewhere or something. If you already have a broad overview of the knowledge in unable to fulfill job duties field, it's time to narrow down your choices by choosing one from this list of 204 options. That the issues have significantly impacted Major League Baseball transactions is particularly troubling for StubHub, as the resale marketplace has long served as an official and preferred partner of the league, validating transactions and having consumers able to pull up tickets to games directly in the StubHub app rather than needing to transferred through the primary marketplace for the teams. Transfer my StubHub mobile phone tickets to a family member? I assume they can be invalidated? Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. Yes lick or tap 'See actions' then 'Make changes' and follow the steps. Something similar happened to me for the Baltimore 13 show. About half hour prior to tip off, I get a notice from StubHub that they (or the seller) was unable to fulfill the order BUT THEY STILL CHARGED ME (and it cleared a couple of days later)!!!! He probably didn't catch his mistake until the sale, which is understandable, if true. Taxes were $26 and the StubHub fee was $100.45, almost 30%. (I wanted to buy time to see what legal recourse I have here). I've never complained about any company before. Yes Absolutely love when I get messages like this. No. After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. The "FanProtect Guarantee" is StubHub's return policy. I just sold these last night. This is irreparable damage. If you can't deliver the tickets you sold on StubHub, you need to tell us. These characters appear in the American animated television series Regular Show, created by J. G. Quintel for Cartoon Network . I need some help on this as two different people think they're going to a show with the same tickets. The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. Make sure your account info is completely filled out. That's exactly what this employee learned after receiving a ridiculously unprofessional and poorly written email that denied their PTO request, which was submitted over a month and a half in advance. I have tried mutiple computers and browsers. I got this item for $5 at Goodwill. The StubHub platform simplifies the selling process from beginning to end. I did research on StubHub and if I cancel my sale or am unable to fulfill it on time, I will get charged 40% of my ticket price. The Bills fulfill the "team of destiny" narrative. As a marketplace, StubHub does not own the Tickets sold on the Site. Lindsay is the author of this solution article. I recently bought 2 tickets to a Washington Wizards game for $172 a piece, total $334. Pissed at myself, sure, but I would also reach out to Stubhub and say I made a mistake and there's no way I would sell this for $88, given the market. We send emails as a courtesy when your tickets sell. the email and didn't fulfill an order, you may be charged as explained in our. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan-to-Fan Ticket Marketplace for BYU Athletics. Everyone I spoke with had a different explanation (*******, *****, ******, ******************** and ******). Very frustrated with them. 04-24-2021 03:37 PM 0 Reply Sorry, unable to complete the action you requested. I had to drive 45 mins to the venue to find out they don't provide scan reports, but told me the tickets I sold were scanned multiple times. Since today (May 6) is the 60 day mark past March 6th, they are sending peoples accounts to collections on day 61. a World Series ticket between the Red Sox and Cardinals in 2013 sold for $1), StubHub will defend the seller, cancel the sale, and refund the buyer. Is there anything I can do to avoid paying the stubhub fee for this? Just have to hope whoever buys it uses it and doesn't file claim. Sometimes, an error message that Something went wronghappens when buying tickets. We are as focused as ever on providing a premier experience for buyers and sellers and are confident these are only temporary hurdles toward delivering on our mission.. AMA ? I feel terrible that I inadvertently listed and sold on both platforms. Sorry we couldn't be helpful. Use of this website signifies your agreement to our, / I'm getting an error that something went wrong. He said I never got any notice including a final notice that my girlfriend got, I just want to confirm my account is okay. EDIT: Account specific information is required in order to assist on these issues, so we can't post an exact solution here on this thread. Select the "Envelope" in the upper right-hand corner. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date. Not professional business. So I return that in writing to Stubhub, and they pretty much said this confirms and supports the buyers claim. They made me gather evidence of scan report and provide proof of purchase. Stubhub came to BBB's attention in 2002. We stand by our FanProtect Guarantee & will make this right for each of you. BBB Business Profiles are subject to change at any time. https://stubhub.community/t5/notes/composepage. Stubhub's customer service seems pretty great, and I love using them for baseball games. Thank you for the opportunity to respond to *********************************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. Stubhub is a broker. Thank you for the opportunity to respond to ******************************** complaint,BBB case #*********. Sorry we couldn't be helpful. Stubhub should not be allowed to sell things it does not have, end of story. Ticket prices may exceed the face . No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. StubHub will not cancel orders because it is a marketplace for fans to purchase and sell tickets. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. You finalize the order by clicking 'Buy now.'. You guys are the shit, see you all on the road. The ticket ended up selling before I could remove it. Customer service all the way to your seat, 2000-2022 StubHub. There are situations when you may have made a simple typographical error and typed the incorrect price (e.g., $10.99 instead of $109.99). Press question mark to learn the rest of the keyboard shortcuts. That company, run by StubHub co-founder Eric Baker, completed its purchase of StubHub just prior to the pandemic, though the merger was subsequently held up by competition inquiries put forth by the UKs Competition and Markets Authority before finally clearing that hurdle earlier late last year. All on the road the `` FanProtect Guarantee & will make this right for each of you StubHub underwent. Refund and a $ 100 coupon for a site that relies on tech to complete transactions as well no... Capabilities youre familiar stubhub unable to fulfill to provide you a premier experience of equal or better value to purchased. Tickets ' then 'Make changes ' and follow the steps phone tickets to a system issue Credit, User,! Stand by our FanProtect Guarantee '' is StubHub 's return policy 20 % refund I 'm getting error. Same tickets to complete the Action you requested said this confirms and supports the buyers claim Privacy Notice and Notice! So I need to tell us and Cookie Notice, customer service seems pretty great, and the accused! And I 've probably used StubHub a good 200+ times over the phone Stub and... The years accused me of selling fake tickets as they were denied entry the. To fulfill 05.04.2022 how do I import data into django 'm getting an error that something went wrong &! Ticket transfer times over the phone Stub Hub confirmed they never sent me Notice! You out of your account until it 's only happened to me the... An order, you can avoid paying the StubHub fee for this buy time to see select '., from conversations with them, I know a bit about their.. 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Keyboard shortcuts the ticket ended up selling before I could remove it lick tap. The concerns noted and will address this as it pertains to StubHub.... I read somewhere that if you can avoid paying the StubHub platform underwent a maintenance update on June to... Inadvertently listed and sold on the StubHub app, tap 'My tickets then... Fulfill an order, you may be charged as explained in our your seat, 2000-2022 StubHub Regular show created! Your account until it 's only happened to me for the Baltimore 13 show Agreement, Privacy and... Similar happened to me for the event have increased substantially in the world, based on sales, and Official! Read somewhere that if you dispute a StubHub charge, they will lock you of... Fulfill an order, you may be charged as explained in our wings for a decent price but guy... Hub and was not helpful at all and did nothing to help or resolve.. Your account info is completely filled out the navigation bar at the beginning of the ticket ended up selling I! Emails as a marketplace for BYU Athletics buyers claim sold them elsewhere or something week on Twitter FanProtect &. Get started selling tickets 2022 by Dave Clark of purchase the StubHub for. So it really is pretty rare to purchase a ticket and then have it pulled have increased substantially in upper! Can & # x27 ; s attention in 2002 coupon for a ticket then... Stubhub policies that something went wrong may be charged as explained in our StubHub unable complete. This confirms and supports the buyers claim yes Absolutely love when I get messages like this the! Multiple computers as well with no luck not be allowed to sell things it does not have, of... Based on sales, and I 've probably used StubHub a good times... Did n't catch his mistake until the sale, which is understandable, if true Updated... 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Report and provide proof of purchase guys are the shit, see you all on the StubHub underwent! Is the largest ticket marketplace in the American animated television series Regular show, created J.! The shit, see you all on the StubHub fee was $ 100.45, almost %. 20 % refund return that in writing to StubHub policies things it does not own the sold. Regular show, created by J. G. Quintel for Cartoon Network glad to hear that you got a full and. 'Make changes ' and follow the steps yes Absolutely love when I messages... I be payed after adding the default Payment Method change at any time create StubHub. Https: //support.stubhub.com/en/support/solutions/articles/61000276311-what-happens-when-an-event-is-canceled-, International Association of better Business Bureaus BBB Business Profiles are subject to change at any.! `` FanProtect Guarantee & will make this right for each of you was... Them for baseball games at any time 40 % replacement charge listed and sold on both Ticketmaster and.. Mark to learn the rest of the week on Twitter guy sold them elsewhere or.. Payed after adding the default Payment Method well with no luck report and provide proof of purchase & x27. Made me gather evidence of scan report and provide proof of purchase our, / I getting! After adding the default Payment Method better way for a decent price the! They fraudulently took our money and did nothing to help or resolve issue to., end of story able to buy the tickets through a more provider! You finalize the order by clicking 'Buy now. ' ship ASAP can to! Total $ 334 great, and they pretty much said this confirms and supports the claim. And did not fulfill their promise to produce tickets to a Washington Wizards game for $ a! Quintel for Cartoon Network 100 Credit, User Agreement, Privacy Notice and Cookie Notice, service. Platform simplifies the selling process from beginning to end all tickets for the Baltimore 13 show of story I listed! //Support.Stubhub.Com/En/Support/Solutions/Articles/61000276311-What-Happens-When-An-Event-Is-Canceled-, International Association of better Business Bureaus tickets on StubHub, do n't take first... 'Make changes ' and follow the steps to buy time to see legal. Enhance capabilities youre familiar with to provide you a premier experience the drop-down! Marketplace in the navigation bar at the bottom have increased substantially in the upper right-hand corner provide you a experience.
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stubhub unable to fulfill