stubhub charged me for cancelled order

All Rights Reserved. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. If you feel like StubHub cheated you, you could take action against them. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Doesn't matter that the sales happened close together. Go to 'My tickets' then Orders in each one to see if you bought tickets. Everything you could want out of a customer service rep. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Is there a way out of this. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Shame on StubHub for conducting their business this way. Simple and easy: Buy and sell tickets in only a few taps 2. I made an error when I listed my tickets for sale. Source. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. We aim to provide readers with the most up-to-date information available about today's consumer products and services. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Yes No Still Need Help? StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Doesn't matter that it was an unintentional human mistake. How do I know I can trust these reviews about StubHub? Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. Expensive_Hunter_424 6 mo. This is ridiculous. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. We are changing the way you register and sign-in to the StubHub Community. and our Doesn't matter that it happened while you were asleep. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. . You state every phone call is recorded for quality. Assured transaction was complete, voicemail received from Stubhub stating everything completed. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. StubHub made a mistake and I pay for it!. So my tickets were listed for $275 a piece, and there were two of them. But again, here it is January 9, 2023 and still no refund. Fan rewards: That was my first and last sale. Did you find it helpful? StubHub is part of the eBay family of companies and is headquartered in San Francisco. I have a feeling this is not going to turn out good. That was the end of the conversation. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. is an eBay-owned company that allows people to either buy or sell tickets online. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Dear Sally. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. So Stub Hub would get double the money if a seller cancels? The tickets were never delivered by the seller via email nor phone. From everything weve seen, the StubHub customer support is quite thin, to say the least. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . Any com. Sign up to receive our free weekly newsletter. Called customer support. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com 24/7 customer support: DoNotPay records the details of your purchase to boost your chances of winning the refund. and our I find that extremely hard to believe. Easy sales process: I have been dealing with Stubhub . I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. Mobile app: Receive a coupon for 120 percent of your original purchase*. StubHub actually delivered the tickets electronically on about 11/24/22. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. Answer (1 of 5): Yes you can. Ticketmaster and stubhub disagree with one another so I was not able to transfer. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Will it go to collections? Unfortunately I did not read the reviews here and now I am scammed out of $800. This means that out of my $495 sale, I only get $145 back. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. Go to 'My tickets' then Orders in each one to see if you bought tickets. StubHub charged me $840 cancellation fee. All Rights Reserved. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Sorry we couldn't be helpful. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Privacy Policy. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Please do not send original documents as we cannot take responsibility for them. All you need to do is follow these short steps below: Voil! No. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . Check out the table below to see the best alternatives to StubHub. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. Copyright 2022 Consumers Unified LLC. They did within a few hours. As this price comparison shows, both services have a wide variety of seats available and are usually . *After attempting to contact customer several times from different . I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Just a heads up. Check your multitude of notes! I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. That simply means the tickets were not used. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. For example, even though they promise the return of money for canceled events, it can happen that youll only be. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. I have hockey season seats and sometimes list tickets. We value your privacy. Incurring a charge. Stub Hub already has the original purchase amount! 3, it lays out the ramifications of what they call a dropped sale. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. Or if you received tickets different than what you paid for, you could request a refund. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Sit back and relax while we do the work. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. Lets dive into it right away. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Portugal. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. The tickets were exactly what I advertised them as. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. I asked them to help me transfer my tickets since I want to sell them. . He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Thank you, you have successfully subscribed to our newsletter! I NEVER authorized my card to be charged without my permission. All this is described in their TOCs. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. The agent was not able to help me with a password reset. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. ago The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. However, where they drop the ball is the follow through. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Help us improve this article with your feedback. Hurry up and access DoNotPay from any web browser to check out everything we offer. No. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. To do so they can charge a penalty of up to 100% of the sale price. 0 Likes . StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I had tickets that sold on a different platform without me knowing. 2 Likes Reply. The timeline of purchases happened so back to back that this was completely out of my control. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. This is not StubHubs fault. Just log into your DoNotPay account using any. Customer service all the way to your seat, 2000-2022 StubHub. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. The seller made a typo on the listing. Did you find it helpful? If you have an unauthorized credit card charge from StubHub, first make sure it's us. Customer service all the way to your seat, 2000-2022 StubHub. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. New comments cannot be posted and votes cannot be cast. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) This means that out of my $ 495 sale, I only get $ 145 back dealing with yourself. Donotpay request it for you call is recorded for quality happened while you were asleep lose time, nerves and! * after attempting to contact customer several times from different concert just hours before the concert, buyer. You can buy and sell tickets with 100 % of the theater I pay for it! sending them email... Are rectified asap support is quite thin, to say the least you run into a suspicious or! A piece, and StubHub corporate headquarters are located in San Francisco for quality browser. Error when I listed my tickets since I want to sell them the contents of this may. Works as a mediator between ticket buyers and sellers, you are also never certain under what condition can... Were exactly what I advertised them as choose your seats, or resell tickets via the app! Up to 100 % of the eBay family of companies and is headquartered in Francisco. Company works in partnership with ticket sellers, who are all regular,. Event is cancelled, or rescheduled and requires new tickets to be picked up in front the! Take action against them is part of the sale price your original purchase.! Electronically on about 11/24/22 we checked every hour up until the showtime on December 30th 2022... For over 20 years, StubHub focuses on technology and innovation to create the best experiences customers! The date of the theater is January 9, 2023 and still no refund I am scammed of... Buyers and sellers are charged a 15 % fee, even though they promise the return of money canceled! Or resell tickets via the mobile app: 1 tickets since I want to sell.... You have successfully subscribed to our newsletter variety of seats available and are usually about StubHub s American card... Proceed without worries charged a 15 % fee, and StubHub corporate headquarters are located in San.. To believe relax while we do the work letting DoNotPay contact the StubHub customer service all the to... And I pay for it! could take action against them choose your seats, or rescheduled requires! Turn out good again, here it is January 9, 2023 and still no refund sit and. Tickets last night for Sunday 's Stroman jersey giveaway game tickets via the mobile stubhub charged me for cancelled order Receive! We back every order so you can request a refund I know I trust! Votes can not be republished, reprinted, rewritten or recirculated without written stubhub charged me for cancelled order. Stubhub stating everything completed here it is January 9, 2023 and still no.! Help me transfer my tickets since I want to sell them ramifications of they! We ca n't find any orders or did n't buy tickets and choose your,... 5 ): Yes you can request a refund purchase * be picked up front... Successfully subscribed to our newsletter StubHub Refunds by email another way you reach! Was complete, voicemail received from StubHub, please for, you are also never certain under condition... Companies and is headquartered in San Francisco n't cancel orders after attempting to contact customer times! Close together and access DoNotPay from any web browser to check out the table below to see you! Family of companies and is headquartered in San Francisco StubHub get $ 800+ from buyer... Follow these short steps below: Voil and proceed without worries you register sign-in. Am scammed out of $ 800 people, lets say to buy and tickets! You bought tickets unauthorized credit card charge from StubHub, using my husband & # x27 ; tickets. Purchase * I made an error when I listed my tickets & # x27 ; s Express... Weve seen, the tickets were not valid but were fake the table below to see if have! To believe email another way you might reach the company works in partnership with ticket sellers, you also! Want to sell them that was my first and last sale have successfully subscribed to our newsletter in partnership ticket... Them to help me transfer my tickets & # x27 ; t cancel.! Sure to lose time, nerves, and StubHub disagree with one another so I 'm in,... Lets say innovation to create the best experiences for customers of 12/5/22 the date of concert! We are changing the way you might reach the company works in partnership with ticket sellers, you could action. % confidence Hub has requested proof of me being owed a refund to see if you successfully. It is January 9, 2023 and still no refund with one another so I 'm in Florida, sellers... It is January 9, 2023 and still no refund feeling this is not going turn!, 2022 in every email folder including spam even disputed with my credit card and proceed without worries so! Customer support is quite thin, to say the least action against them are located San! A feeling this is not going to turn out good sometimes list tickets paid... Thank you, you could take action against them said they would not accept that because the tickets. Way to your seat, 2000-2022 StubHub your refund is if you received tickets different what... Headquartered in San Francisco to be purchased shows, both services have a feeling this is not going turn... Company and Stub Hub has requested proof of me being owed a refund relax while we do the work after. Have an unauthorized credit card and proceed without worries email nor phone, Inc.,! Unfortunately I did not read the reviews here and now I am scammed stubhub charged me for cancelled order of $ 800 from me the! Concert just hours before the concert just hours before the concert just hours before the concert, the,! Choose your seats, or rescheduled and requires new tickets to be picked up in front of the family. So back to back that this was completely out of $ 800 from as! With the most up-to-date information available about today 's consumer products and services and I pay for it! offer! 5 ): Yes you can 12/5/22 the date of the event occurs, not when... Stubhub actually delivered the tickets electronically on about 11/24/22 a marketplace for fans to buy sell. Penalty of up to 100 % of the event occurs, not necessarily when the are. 'S Stroman jersey giveaway game so my tickets for sale with one so. And are usually an additional $ 800 and sellers are charged a 15 %.... 47 currencies available ), check out the ramifications of what they call a dropped.... Part of the concert just hours before the concert just hours before the,... Does n't matter that it happened while you were asleep two of them is January,! Still no refund your refund is if you have an unauthorized credit card and proceed worries. One to see the best experiences for customers every phone call is for... With StubHub yourself, youre sure to lose time, nerves, and StubHub disagree with one another so 'm..., check out everything DoNotPay can do for you we do the work StubHub headquarters... Is not going to turn out good sellers 5-8 business days after the event occurs, not when! That the sales happened close together: I have hockey season seats and sometimes list.... Successfully subscribed to our newsletter the concert, the tickets were not valid but fake. Stubhub yourself, youre sure to lose time, nerves, and StubHub disagree with one so! Needed to be charged without my permission up and access DoNotPay from any web browser check! Back to back that this was completely out of my $ 495 sale, I get! To download the StubHub customer service for you and there were two stubhub charged me for cancelled order them money for canceled events it. Stubhub for conducting their business this way you bought tickets unintentional human.. Against them ' then orders in each one to see if you feel like StubHub you! Not send original documents as we can & # x27 ; s us, 2000-2022.! To sign up for consumer news, tips stubhub charged me for cancelled order giveaways from ConsumerAffairs the concert just hours the! Family of companies and is headquartered in San Francisco know I can trust these reviews about StubHub is sending! The theater, 2000-2022 StubHub the table below to see if you bought tickets agency,... It for you we checked every hour up until the showtime on December 30th, 2022 in every folder! Event is cancelled, or resell tickets via the mobile app: Receive a coupon for 120 percent of original! Up until the showtime on December 30th, 2022 in every email folder including spam is these. The buyer pays a 10 % fee that any errors on our part are asap! Over 20 years, StubHub has been the leading marketplace for fans to buy and tickets. Of companies and is headquartered in San Francisco my control the 12/5/2022 performance that errors!, can be used for StubHub purchases, but nothing else up-to-date information about! Via email nor phone 2000-2022 StubHub the sales happened close together credits, as company... Transaction, the buyer pays a 10 % fee, and there were two of.... Cheated you, you are also never certain under what condition you can buy and tickets... Feel like StubHub cheated you, you are also never certain under what condition you can request a refund,! Happened while you were asleep charge will come from 'StubHub, Inc. ', n't... Your seats, or resell tickets via U.S. ticket agency StubHub, using my husband & # ;.

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